We Are in This Together

AC3 would like to let our valued clients know about our status during the COVID-19 health crisis. We understand that keeping your technology working is essential to support remote work and your business.

Fortunately, we have recently invested in our company to better remotely support our clients and monitor for issues before they impact your productivity. At this time, we will continue to be available for support during our regular hours from 9 am to 5 pm Monday through Friday.

Please keep the following in mind:

  • To help protect the safety of our clients and consultants, we will be limiting our on-site visits as much as possible. We can do 90% or more of our work remotely, but during this event, we will be limiting our on-site support to only the most critical issues that are not resolvable remotely.

  • We are reminding our employees to take appropriate preventive hygiene methods to minimize the potential risk of infection and practicing social distancing in our office, with most of our employees working remotely.

  • Because the availability of some of our consultants may be affected by the school closings, please report any issues or requests for service by calling 504-302-0601 or emailing support@ac3it.com. Please do NOT call your consultant directly. We will not be able to ensure our standard service level agreements if you request service through any means but our Support Line or our support email.

  • If you need assistance in facilitating your workers to work remotely, please contact us so that we can help you with options. Even if you have not previously had remote access set up, we may be able to help you get this set up going forward.

We will continue to operate business as usual for as long as possible during this event, and you will be able to continue to rely on AC3 for your technology needs. If you have any questions at all, please reach out to us at 504-302-0602.

Important Numbers:

Support Center: 504-302-0601

Main Line (Accounting, General Questions): 504-302-0602

Support Email: support@ac3it.com

Accounting Email: accounting@ac3it.com

As the situation surrounding COVID-19 rapidly changes, we will continue to evolve our response to it and will contact you with any updates to our service availability.

We’re proud to be a part of this community and happy to help in any way we can.